Refund policy

Last updated: 13 October 2026.

This policy explains how to request a refund for AtlasGenie Premium without limiting your statutory consumer rights.

AtlasGenie is operated by AM Ismail, based in Qatar. Paddle is the merchant of record for Premium purchases and handles payments and refunds under its checkout buyer terms.

Refund eligibility, time limits and any right to withdraw depend on Paddle’s buyer terms, the circumstances of your purchase and applicable law. This page does not promise an automatic refund or override Paddle’s terms.

Use the support link in your Paddle receipt or visit Paddle buyer support. Give the email used at checkout, your transaction reference and the reason for the request. Do not send your full card number or security code.

If you need help finding the correct contact, email hello@atlasgenie.world. We can help with AtlasGenie questions, but Paddle reviews and processes the refund request.

Cancelling stops future renewals; it is not itself a request to refund a past payment. Open your account and choose Manage subscription to cancel in Paddle’s customer portal. Access normally continues until the paid period ends. If Paddle approves a refund, access and subscription status may change as confirmed by Paddle.

Paddle confirms the outcome and, if approved, the refund method. The time it takes to appear depends on the payment method and financial institution. Check Paddle’s confirmation for details.

Nothing in this policy excludes refund, cancellation or other rights you have under applicable consumer law.